At Kiichin, we take great care to ensure that all product information presented on our website is accurate and up to date. This includes details such as pricing, stock levels, product descriptions, and images. However, in rare instances, errors may appear due to technical issues or unintentional mistakes during data entry, particularly regarding prices.
When such situations arise, our team will reach out to affected customers as soon as possible to explain the issue and suggest appropriate solutions. These may include:
• Proceeding with the order based on updated and accurate product information if the customer agrees
• Recommending a similar or equivalent item if the original product is unavailable or no longer meets the expected criteria
• Canceling part or all of the order and issuing a refund, if payment has already been made and no acceptable alternatives are available or preferred
Please note that receiving an automated confirmation email does not guarantee that the order has been accepted at the listed price if a clear error has occurred.
We are committed to resolving these matters in a transparent and professional manner, always placing our customers’ interests first. We appreciate your understanding should such a situation occur.